Privacy Policy
Last updated: March 1, 2026
Introduction
24/7 UAE Recovery ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vehicle recovery and towing services or visit our website.
Information We Collect
Personal Information
When you request our services, we may collect:
- Name and contact information (phone number, email address)
- Location data (pickup and delivery addresses)
- Vehicle information (make, model, license plate)
- Payment information (processed securely by our payment providers)
- Service history and preferences
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information
- Pages visited and time spent
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Provide our vehicle recovery and towing services
- Communicate with you about your service request
- Process payments and send receipts
- Improve our services and customer experience
- Send service updates and promotional offers (with your consent)
- Comply with legal obligations
- Coordinate with insurance companies when requested by you
Information Sharing
We may share your information with:
- Our service personnel to fulfill your service request
- Payment processors for transaction processing
- Insurance companies when you request assistance with claims
- Law enforcement or government agencies when required by law
- Third-party service providers who assist our operations (under confidentiality agreements)
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records may be retained for up to 7 years for legal and business purposes.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt-out of marketing communications
- Request a copy of your data
To exercise these rights, please contact us at privacy@247uaerecovery.ae
Cookies
Our website uses cookies to improve your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may affect some website functionality.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@247uaerecovery.ae
- Phone: +971 50 464 5696
- Address: Dubai, United Arab Emirates